The Ridge Wallet
The Ridge Wallet Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Ridge Wallet has 2.4 star rating based on 32 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good build, Great wallet lasts long time, I like it.
Cons: Customer service, Customer service non existent, Cannot contact company.67% of users think that The Ridge Wallet should improve its Customer Service.
54% of users say that they might use The Ridge Wallet in the future for similar services or products if the company resolves their current issue.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The Ridge Wallet has 2.4 star rating based on 32 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good build, Great wallet lasts long time, I like it.
Cons: Customer service, Customer service non existent, Cannot contact company.67% of users think that The Ridge Wallet should improve its Customer Service.
54% of users say that they might use The Ridge Wallet in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Buy something else, not worth the headache", "Check screws to make sure they haven’t fallen out. Requires very small square head driver to tighten or install", "No support", "Buy this wallet. It is great and everyone I show it to likes it .", "Emails to the customer stating warranty claim still in progress.".
Most users ask The Ridge Wallet for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top The Ridge Wallet Reviews
"Extra wallets"
I ordered two extra black wallets and one brass wallet. I also ordered a money clip. These were things I did not need. I would like to exchange one wallet for...
"Help with ridge wallet putting back together"
I Looked at tutorials nothing working need someone to help me on phone please call ASAP I threw away a card where my credit card go hope thats not thats not...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Missing Item
Company fixed the issue and I have been provided with product replacement.
Bought $600.00 worth of travel items, 'Luggage Set' and a new wallet. The luggage arrives but no wallet!
They take 3 days to respond to my email and then ask for complete pictures? Seriously, what is that going to tell them about a missing item!? Our trip is in a week so maybe I'll just return everything, including the ghost wallet which I don't have, and get a refund! Hopefully, they can respond before the 99th-day trial ends!
This company is a real joke! There are no phone numbers and a really bogus email/chat system!
Preferred solution: Deliver product or service ordered
User's recommendation: Buy something else, not worth the headache
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp with ridge wallet putting back together
I Looked at tutorials nothing working need someone to help me on phone please call ASAP I threw away a card where my credit card go hope thats not thats not the RDFcard
Jennifer Covington
- I like it
- Putting it back together
Preferred solution: Help me put together my Ridge wallet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No phone number...waiting 3 weeks to hear about my warranty claim...still waiting
Company fixed the issue and I have been provided with apology. Ridge finally sent the replacement parts
A telephone number would be great. Returning emails would be nice.
Timely warranty claims would also be good. (None of which are in place).
- Pricey but great wallet
- Customer service non existent
Preferred solution: warranty service (lifetime warranty?)
User's recommendation: Great wallet...pricey but nice....Customer service leaves a lot to be desired
Need help with your issue?
Get support from our consumer experts.
Burlington, North Carolina
Wallet Broken
I was given a RIDGE Biflex Wallet in Tobacco brown as a gift from my daughter and love it! Never will go back to old bulky wallet.
Since it started losing screws and I would replace if I found but now 6 out of 7 screws are missing. Please advise if Ridge can help with this matter.
User's recommendation: Check screws to make sure they haven’t fallen out. Requires very small square head driver to tighten or install
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailed to deliver, failed to respond
My order was supposed to be delivered by OnTrac. The courier claims the package was delivered at 12:40 am on a Friday but nothing was at my home or mailbox at 1:30 am.
The courier has refused to provide proof of delivery. Ridge has not responded within 5 days of initial report of the missing package. There is no phone number to contact the company and the self service help site has remained offline for multiple business days. The support email address has gotten no response either.
This has gone to my credit card issuer for resolution. I refuse to be charged almost $500 for an order that was not delivered.
- Wallet is good
- Delivery service is a scam
- Customer service non existent
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want a refund
This may be a safe wallet, but it is an incredibly difficult task to add any attachments. If you make one little mistake with the screw, it breaks, and the two-cent cheap screwdriver also snaps.
Now, I can't use my wallet because it doesn't connect to each other. There's almost no way to contact Ridge because they don't have a phone number.
- Sturdy
- Really easy to ruin impossible to add attachments no customer service
Preferred solution: I want an apology I want them to replace it I want attachments already on the wallet
User's recommendation: If you get this never add any attachments or you won’t be able to use your wallet anymore
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Warranty claim filed 21 days ago with no response
Company fixed the issue and I have been provided with product replacement. After the read this review my replacement parts were shipped and issue revolved.
Thank you Ridge! I do love your wallet!.
Company sent me a confirmation of warranty claim receipt. Said it will be 7-10 days due to high volume of claims. 21 days later and still no action of resolution.
- Great wallet lasts long time
- Customer service
Preferred solution: Replacement wallet or fix existing one
User's recommendation: Emails to the customer stating warranty claim still in progress.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot contact company.
Unsubscribe me. I hereby declare that that ridge, a manufacturer of garbage, will NOT provide a way to Unsubscribe.
- Good build
- Cannot contact company
Preferred solution: Instructions for expanding the wallet. Seems that they, and the website, give NO instructions on how to do what Ridge promised.
User's recommendation: No support
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey changed what I ordered and didn’t order the same things and every time I email them they never email back and when they do they never solve the issue that they created
I ordered three wallets and they confirmed my order then they reordered and changed my order dropping one of the wallets off for no reason when I emailed them that they made a mistake when they changed the order they tell me they are fixing it they still havent got the order correct and instead of calling me and solving this issue we just keep going round and round emailing it is extremely frustrating and annoying that you cant speak to a person to get your issue solved when you spend that kind of money and now I have to figure out something else for Christmas presents because I doubt Ill ever see my order
- No way to contact them other than email and very poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t order from this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturns producti have been trying to reach out to return a duplicate order and it goes round and round with out being resolved
I accidentally order two of the key holder and I just want to get a refund on the second one
I ordered two of the key holders by accident. I only wanted one and would like to return the extra for a refund. I would like this resolved.
- Just a bit hard to get cards out at first
Preferred solution: Full refund
User's recommendation: Better availability for returning/exchanging products
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere is my wallet?
i ordered a wallet on the 6thyou took the money STRAIGHT OUT. did i get a confirmation email?
a tracking number? a its confirmed?
BIG NO. im concerned you took the money & i will not get the product..considering some reviews
- No contact back
- No phone number
Preferred solution: Deliver product or service ordered
Pittsburgh, Pennsylvania
Returns
i am returning some Ridge items. What is the address I send them to? I received a response with an order number, but no address.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Wrong delivery
Resolved and figured out.
Sent the wrong order. Now I can't talk to anyone about the order.
How does a high-end manufacturer not have excellent customer service? Christmas is ruined!
Preferred solution: A call to discuss the order and a correction to the order
User's recommendation: Buyer beware
Pittsburgh, Pennsylvania
Extra wallets
I ordered two extra black wallets and one brass wallet. I also ordered a money clip.
These were things I did not need. I would like to exchange one wallet for a black cherry wallet. The rest I would like a refund.
I will need a shipping code and the address to return things to. Thanks, Joanne
User's recommendation: Buy this wallet. It is great and everyone I show it to likes it .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible CUSTOMER SERVICE
The order was never received but has been paid for. I have not been able to talk with anyone.
There is still no resolution but they have been paid. The next step is to involve a lawyer.
- Never received
Preferred solution: Deliver product or service ordered
User's recommendation: BEWARE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo return pathway
I tried to start a return. The return page says my order number does not exist. How do I start a return when the system says an order (that I am in possession of) does not exist??
And that's before the VERY ANNOYING CHRONICALLY APPEARING solicitation popups requesting my email and phone will NOT go away.
Preferred solution: A rerun clearance to send an unwanted item back
Companies Similar to The Ridge Wallet
Big Skinny
“I placed an order on Nov. 26 with a new customer discount of 15%. On Nov. 27 I got a promotional email...“
Manly Bands
Modern Gents Trading Co
CaseBuddy
“Samsung S23 FS case delivered when Samsung S23 FE should have been delivered. I would just like the...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
How did you figure it out? I’m having the same issue
Sent them chat through the website. Never a call from someone. Only replies have been in email.